Not resolved

I called this company to order samples in January. Told me I would be charged a total of $10.82.

I told them on phone I did not want any other orders shipped. If I liked I would order. They sent me an email stating this also. Email does not say anything about a future order.

It says total order 10.82 with no reference to any other shipments. When I received my order it had the 2 products with no paperwork whatsoever. I thought that was the end of this. My credit card statement came with charges of 10.82 plus $96.41 for skin cream and $89.65 for eye serum.

When I called to dispute they will not let you talk to any manager or supervisor. They tell you they will call but they never returned my call. It is almost impossible to cancel because they tell you its cancelled and my credit card company says it is not.

Please do yourself a favor and do not order from these scam artists.

Product or Service Mentioned: Decollage Skin Care Customer Care.

Reason of review: Pricing issue.

Monetary Loss: $186.

Preferred solution: Full refund.

I didn't like: Customer service, Product, Cancellation policy, Staff.

  • Decollage Skin Cream
  • Lotus Eye Serum
Company wrote 0 public responses to the review from Mar 01.
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